Frequently Asked Questions

If I create multiple orders can they be combined and shipped together to save on freight?

Orders that have been created within a 12-hour period of each other can be combined to save on shipping costs. Combining orders can result in the earlier order being delayed so that items from the later order can be added. If you wish to combine a new order with one already placed, please include the Order Confirmation Number for the original order in the Special Instructions field when placing your new order.

Can I request to pick up my order from Boat Accessories Australia?

Unfortunately our warehouse is not able to provide a customer pick-up service.  All orders must be delivered via our couriers.

Why can orders take up to 7 days to be dispatched?

We will endeavour to get your orders out the door by the next business day but due to stock movements we may need some extra time to prepare your order. If a delay occurs, we will contact you to give you the option to either wait or cancel your order.

Can you deliver to my PO Box Address?

Yes. 95% of our orders are shipped though Australia Post so we can easily deliver to PO boxes.  However if your order contains heavy or bulky items we may need to use a different shipping method.  If this happens then we will contact you to arrange a different delivery address.

I live in a flat or unit and can’t have it delivered to my home. Where else can you deliver it?

We can deliver your order to your workplace, however please check with your employer first to make sure this is OK. Alternatively we can request that Australia Post leave a calling card and you can arrange to pick up your products at a time convenient to you at the nearest Australia Post office.

How long does it take for my order to arrive?

Average delivery times for orders shipped via Australia Post are as below.

Destination Standard delivery Express delivery
Perth CBD and metro Up to 2 business days Next business day
WA postcodes 6215-6699 3-4 business days Next business day
Remainder of WA regional 3-4 business days Not available
Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD 5-6 business days Next business day
Remainder of Adelaide, Brisbane, Melbourne & Sydney 5-6 business days Not available
Tasmania 7000-7003, 7250 5-6 business days Next business day
All other Australian states & territories 5-10 business days, dependent on location Not available
Countries outside Australia 7-15 business days, dependent on location

Not available

See our Delivery page for full details.

Can I return a product?

Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date.  All returns should be accompanied by a completed Return/Exchange form (this will be included with your order).

If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.

After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.

Original shipping and handling fees are not refundable, unless the return is due to our error in your order.

If order was returned due to a mistake by BAA, or if an item is deemed faulty, we will gladly reimburse the return shipping fees up to:

  • Orders shipped within Australia: a maximum of AUD$10.00
  • Orders shipped outside Australia: a maximum of AUD$30.00

See our Returns page for full details.

Can I pay for an order by Cheque or Direct Deposit?

Our website can only accept payment by debit or credit cards. If you wish to pay by cheque or direct deposit you will need to place your order by telephone on 1300 308 161.
Please note that orders paid for by either of these methods will not be shipped until payment has cleared in our account.

Can I pay by card or from my PayPal account?

Yes, you can pay by:

  • Credit/Debit Card
  • PayPal
  • Electronic Funds Transfer (Orders will not be shipped until payment has cleared in our account.)

We Accept MasterCard, Visa, Eftpos and Now accepting PayPal