Delivery


Where does Boat Accessories Australia deliver?

Boat Accessories Australia delivers within Australia only.


When will my order be shipped?

All items ordered that are in stock at the time of purchase will ship within two business days from the time the order is received.


Can I track the progress of my order?

Yes.  Once your order is placed you can log into My Account on our website to see your order status in View My Orders.

If your order is being shipped via Australia Post, we will notify you once it’s dispatched in an email containing a reference number along with a link to Australia Post’s ‘Track & Trace’ webpage.  Enter the reference number to see exactly where your package is at the present time.


How are delivery costs calculated?

Delivery costs are calculated at point of checkout using:

  • Total order weight
  • Chosen shipping option (Standard or Express)
  • Order destination
  • Orders which contain heavy or oversized items may incur extra freight costs after checkout

What does shipping insurance cover?

Shipping insurance covers any order lost or damaged during transit (if selected during checkout). The cost of insurance is based on a small percentage of your order value. Shipping insurance will not cover orders that have been given authority to leave and have gone missing.


How can I receive FREE Shipping?

Spending $300.00 or more with us qualifies for Free Standard Shipping. To take advantage of this offer, select the FREE shipping method during checkout.

Free Standard Shipping is only valid with online and phone orders within Australia except the Northern Territory. This offer is subject to change as overweight, bulky and dangerous goods items can in some cases incur additional fees. We will contact you prior to dispatch if this is applicable to your order.


What orders is Express Delivery available for?

Express delivery is available for orders of in-stock items placed before 12.00 noon AEDT, Monday to Friday if you live in Sydney, Melbourne, Brisbane or Perth metro areas. We use Startrack Overnight Premium for our Express service.

Orders being sent to the postcode ranges below will be delivered by 5pm the next business day (local time at delivery address).

  • Melbourne CBD (3000-3010, 8000-8399)
  • Sydney CBD (1000-1299, 2000-2009)
  • Brisbane CBD (4000-4004)
  • Adelaide CBD (5000-5005)
  • Canberra CBD (2600-2601)
  • Tasmania CBD (7000-7150, 7152-7999)
  • Perth CBD (6000-6005, 6800-6899)

Orders being sent to other postcodes will receive the fastest possible delivery using existing transport links, and will be delivered between one-to-four business days, depending on location.

Heavy/oversize or hazardous items do not qualify for Express Delivery.

Express Delivery is only available for orders where the total weight is 20kg or less.

Express Delivery is not available with the Free Shipping offer.

*Business days are Monday to Friday, excluding public holidays.


How long will my order take to be delivered?

Average delivery times for orders shipped via Australia Post are as below:

Destination Standard delivery Express delivery
Perth CBD and metro Up to 2 business days Next business day
WA postcodes 6215-6699 5-6 business days Next business day
Remainder of WA regional 5-6 business days Not available
Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD 5-6 business days Next business day
Remainder of Adelaide, Brisbane, Melbourne & Sydney 5-6 business days Not available
Tasmania 7000-7003, 7250 5-6 business days Next business day
All other Australian states & territories 5-10 business days, dependent on location Not available
Countries outside Australia 7-15 business days, dependent on location

Not available

Over 90% of orders shipped by Australia Post arrive within these transit times. If you have received an Order Shipped email from us but your order has still not arrived after the specified delivery time, please click on the Track & Trace link from the Order Shipped email to see where it is. 

If you have lost this email or the link does not work please email or call us.

Items delivered via courier services have very similar transit times though bulky items may take longer to be delivered.


What happens if I'm not around to take delivery?

If you're not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your order. The cost of any re-delivery attempts will be charged to you. We will contact you before any extra charge is required for re-delivery. 


Is pick up available?

As an online-only business unfortunately we are not able to provide a pick-up service.


I’ve received a different item to what I ordered, what do I do?

Although errors are rare they can ocassionally happen.  If the error is due to our fault we will correct it as quickly as possible without additional cost.  E-mail us with as much information about your order and the issue, and we will sort things out for you right away.

Shipping to your workplace

We recommend using your workplace address as your shipping destination. There are a number of benefits:

  • Convenience: You won't need to be at home to accept a delivery, nor will you need to retrieve your package from the carrier's location
  • Privacy: Helps keep gifts a secret
  • Security: Packages won't be left unattended
  • Safety: Packages won't be left out where they can be damaged by bad weather or outdoor pets
  • Time savings: Receive packages directly and personally
  • Positive environmental impact: Carriers likely deliver to your office every day; this saves them from driving to your home as well

Please check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace address.


Types of email confirmations

1. Order Confirmation Email

You will receive a confirmation email within minutes of placing an order. If you paid by PayPal or debit/credit card, the confirmation email will confirm your order. Otherwise, it will notify you that the payment failed and will give you instructions on how to re-submit your payment.

2. Items/Order Shipped Email

You will receive an email to notify you when your order has been shipped. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.


Heavy or oversize items

Heavy or oversize items will incur additional delivery costs and may take longer to be delivered.  Delivery costs for these products may not be calculated in checkout but you will be contacted prior to dispatch with any extra charges for your approval. If you have any questions regarding oversized products please call us on 1300 308 161 or email us and we can personalise a delivery quote.


What is the ‘Special Instructions’ box in checkout for?

The ‘special instructions’ box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "3rd house from top of driveway", "Office hours 8-4.30"). We cannot carry out specific requests such as "Deliver between 9-10am" or "Leave parcel in back shed.”  Boat Accessories Australia cannot be held responsible if your instructions are not followed, nor will promotion codes entered in this field be applied to your order.


Return to Sender

Australia Post may return parcels to us for the following reasons:

  • Insufficient Address
  • Given Address Unknown
  • Refused or
  • Unclaimed

We will be in touch with you via email or phone if this occurs. Please be aware resending these parcels will incur a charge towards the additional postage costs, based on standard Australia Post freight fees.

Where the address is confirmed as 100% correct we will resend the parcel at our expense. Please remember to include the company name if the goods are being delivered to a business address.

Boat Accessories Australia does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf.

We will hold returned parcels for a period of four weeks and will attempt contact a minimum of three times. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order though it will not appear in your My Account area on our website and as such you will need to call us to place another order.


Lost Parcels

We use shipper ‘track & trace’ systems to track your orders at every stage of the delivery process, but sometimes a parcel may go missing. In this scenario, we will launch an investigation with the shipping company takes up to seven business days to be resolved.

Unfortunately this can cause delays as we cannot resend items or provide any kind of refund until the investigation is resolved. In the event the goods cannot be located, we will resend them where possible. Alternatively, a refund may be available upon request.

Generally, parcels can be signed for by any adult at the delivery address. Please check with reception or your mailroom if the order has been sent to a business address.


What if I want to speak to someone about the delivery of my order?

You can call us on 1300 308 161 or email us.