Returns


What is your Returns Policy?

Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date.  All returns should be accompanied by a completed Return/Exchange form (this will be included with your order).

If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.

After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.

Original shipping and handling fees are not refundable, unless the return is due to our error.

If the item was returned due to a mistake by BAA, or if an item is deemed faulty, we will gladly reimburse the return shipping fees up to:

  • Orders shipped within Australia: a maximum of AUD$50.00

Are there any items that cannot be returned?

  • Sale/Clearance items
  • Items Registered to the User (e.g.EPIRBs)
  • Items which have been damaged due to improper installation or operation

How do I return or exchange an item?

If the return or exchange is due to the item being faulty or BAA's error: Call us on 1300 308 161 or email us at cs@boataccessoriesaustralia.com.au so that we can email or post you a Pre-Paid Postage label.

Place your items and completed Return/Exchange Form in a secure package with the Pre-Paid Postage label affixed. Please allow 10 days for us to receive and process your request. A Return/Exchange Form is included with every order. If you are unable to find your Return/Exchange Form, please download a new form here and complete it by hand.

Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s and shipping. If you wish to exchange the item/s, we will gladly do so within 30 days of Order Shipment; however you will be charged any additional difference in item cost as well as shipping for the replacement it

If the return or exchange is due to any other reason: Place your items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow 10 days for us to receive and process your request. A Return/Exchange Form is included with every order. If you are unable to find your Return/Exchange Form, please download a new form here and complete it by hand.

Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s and shipping if eligible (less any re-stocking or replacement fees). If you wish to exchange the item/s, we will gladly do so within 30 days of Order Shipment; however you will be charged any additional difference in item cost as well as shipping for the replacement items.


How will my order be refunded?

Generally we will always refund you via the same method you used to pay for the order.

Within 30 days of Order Shipment date  
If you paid by: We will refund you by:
Debit card (MasterCard or Visa) Credit to the same debit card
Credit card Credit to the same credit card

What if I want to return a damaged or defective item?

If an item was delivered to you damaged or defective, please call us on 1300 308 161 to let us know, then follow the 'Item being faulty or BAA's error' returns process described above.  As long as we receive the damaged/defective item back within 30 days of the Order Shipment date, we will replace it with a new item at no additional charge, repair it or refund you the full amount, whichever you prefer.

We will replace defective items and exchange for the same model and style only.

After 30 days from Order Shipment date but within the applicable warranty period, defective items will be repaired or replaced as per the manufacturer’s warranty policy.

Boat Accessories Australia cannot accept the return of items that have been damaged after delivery, e.g. due to improper installation or operation.


What if I want to return a heavy or oversize item?

Some items such as large anchors, fuel tanks, and boat seats must be shipped back to us by contract courier. To return a heavy or oversize item, please email Customer Service or call 1300 308 161, and our staff will help you with the return process. To ensure that your heavy or oversize item return is processed correctly, please follow these packing instructions:

  • Box the item securely.
  • Include the packing slip, all original packaging and all accessories.
  • Tape the box closed.
  • Follow the return instructions given to you by our Customer Service team.

What if I don’t have the Shipment Note or Return/Exchange form from my original order?

Please call us on 1300 308 161 or email us and we will try to verify the order another way. 

If you are unable to find your Return/Exchange Form, please download a new form here and complete it by hand.