Orders that have been created within a 12-hour period of each other can be combined to save on shipping costs. Combining orders can result in the earlier order being delayed so that items from the later order can be added. If you wish to combine a new order with one already placed, please contact us or include the Order Confirmation Number for the original order in the Special Instructions field when placing your new order.
Note: Some oversized items, dangerous goods or items that contain liquids cannot be sent by air, and as such are unable to be combined with Express Delivery orders. We will confirm the shipping method/s with you before the items are despatched.
We are an online-only store with no store locations, so unfortunately we are not able to provide a customer pick-up service. All orders must be ordered online or over the phone and delivered via our couriers.
Yes, however if your order contains heavy or bulky items we may need to use a different shipping method and we will contact you to arrange a different delivery address.
Average delivery times for orders shipped via Australia Post are as below.
|Destination||Standard delivery||Express delivery|
|Perth CBD and metro||Up to 2 business days||Next business day|
|WA postcodes 6215-6699||5-9 business days||Next business day|
|Remainder of WA regional||5-9 business days||1-4 business days|
|Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD||5-7 business days||Next business day|
|Remainder of Adelaide, Brisbane, Melbourne & Sydney||5-9 business days||1-4 business days|
|Tasmania 7000-7003, 7250||5-9 business days||Next business day|
|All other Australian states & territories||5-10 business days, dependent on location||1-4 business days|
|Countries outside Australia||7-15 business days, dependent on location||
See our Delivery page for full details.
Most items can be returned, however please contact us to confirm your order and the process for returning the item/s, if possible.
Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date. All returns should be accompanied by a completed Return/Exchange form (this will be included with your order).
If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.
After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.
Original shipping and handling fees are not refundable, unless the return is due to our error in your order.
If order was returned due to a mistake by BAA, or if an item is deemed faulty, we will gladly reimburse the return shipping fees up to:
See our Returns page for full details.
Yes, however if you wish to pay by direct deposit, your order will not be shipped until payment has cleared in our account. Please email us a copy of your remittance so we can let our accounts department to look out for it.
Yes, you can pay by: