Orders that have been created within a 12-hour period of each other can be combined to save on shipping costs. Combining orders can result in the earlier order being delayed so that items from the later order can be added. If you wish to combine a new order with one already placed, please include the Order Confirmation Number for the original order in the Special Instructions field when placing your new order.
Unfortunately our warehouse is not able to provide a customer pick-up service. All orders must be delivered via our couriers.
We will endeavour to get your orders out the door by the next business day but due to stock movements we may need some extra time to prepare your order. If a delay occurs, we will contact you to give you the option to either wait or cancel your order.
Yes. 95% of our orders are shipped though Australia Post so we can easily deliver to PO boxes. However if your order contains heavy or bulky items we may need to use a different shipping method. If this happens then we will contact you to arrange a different delivery address.
We can deliver your order to your workplace, however please check with your employer first to make sure this is OK. Alternatively we can request that Australia Post leave a calling card and you can arrange to pick up your products at a time convenient to you at the nearest Australia Post office.
Average delivery times for orders shipped via Australia Post are as below.
|Destination||Standard delivery||Express delivery|
|Perth CBD and metro||Up to 2 business days||Next business day|
|WA postcodes 6215-6699||5-9 business days||Next business day|
|Remainder of WA regional||5-9 business days||1-4 business days|
|Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD||5-7 business days||Next business day|
|Remainder of Adelaide, Brisbane, Melbourne & Sydney||5-9 business days||1-4 business days|
|Tasmania 7000-7003, 7250||5-9 business days||Next business day|
|All other Australian states & territories||5-10 business days, dependent on location||1-4 business days|
|Countries outside Australia||7-15 business days, dependent on location||
See our Delivery page for full details.
Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date. All returns should be accompanied by a completed Return/Exchange form (this will be included with your order).
If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.
After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.
Original shipping and handling fees are not refundable, unless the return is due to our error in your order.
If order was returned due to a mistake by BAA, or if an item is deemed faulty, we will gladly reimburse the return shipping fees up to:
See our Returns page for full details.
Our website can only accept payment by debit or credit cards. If you wish to pay by cheque or direct deposit you will need to place your order by telephone on 1300 308 161.
Please note that orders paid for by either of these methods will not be shipped until payment has cleared in our account.
Yes, you can pay by: