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FAQ

Frequently Asked Questions

  • If I create multiple orders can they be combined and shipped together to save on freight?
  • Can I request to pick up my order from Boat Accessories Australia?
  • Why can orders take up to 7 days to be dispatched?
  • Can you deliver to my PO Box address?
  • I live in a flat or unit and can’t have it delivered to my home.  Where else can you deliver it?
  • How long will it take for my order to arrive?
  • Can I return a product?
  • Can I pay for an order by Cheque or Direct Deposit?
  • Can I pay by card or from my PayPal account?

If I create multiple orders can they be combined and shipped together to save on freight?

Orders that have been created within a 12-hour period of each other can be combined to save on shipping costs. Combining orders can result in the earlier order being delayed so that items from the later order can be added. If you wish to combine a new order with one already placed, please include the Order Confirmation Number for the original order in the Special Instructions field when placing your new order.


Can I request to pick up my order from Boat Accessories Australia?

Unfortunately our warehouse is not able to provide a customer pick-up service.  All orders must be delivered via our couriers.


Why can orders take up to 7 days to be dispatched?

We will endeavour to get your orders out the door by the next business day but due to stock movements we may need some extra time to prepare your order. If a delay occurs, we will contact you to give you the option to either wait or cancel your order.


Can you deliver to my PO Box Address?

Yes, but only via Standard Delivery. 95% of our Standard Delivery orders are shipped though Australia Post so we can easily deliver to PO boxes.  However if you wish to use Express Delivery shipping method, you will need to enter a physical address (your work place or home address) as the shipping address.  If your order contains heavy or bulky items we may need to use a different shipping method.  If this happens then we will contact you to arrange a different delivery address.


I live in a flat or unit and can’t have it delivered to my home. Where else can you deliver it?

We can deliver your order to your workplace, however please check with your employer first to make sure this is OK. Alternatively we can request that Australia Post leave a calling card and you can arrange to pick up your products at a time convenient to you at the nearest Australia Post office.


How long does it take for my order to arrive?

Average delivery times for orders shipped via Australia Post are as below.

Destination Standard delivery Express delivery
Perth CBD and metro Up to 2 business days Next business day
WA postcodes 6215-6699 5-9 business days Next business day
Remainder of WA regional 5-9 business days 1-4 business days
Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD 5-7 business days Next business day
Remainder of Adelaide, Brisbane, Melbourne & Sydney 5-9 business days 1-4 business days
Tasmania 7000-7003, 7250 5-9 business days Next business day
All other Australian states & territories 5-10 business days, dependent on location 1-4 business days
Countries outside Australia 7-15 business days, dependent on location

Not available

See our Delivery page for full details.


Can I return a product?

Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date.  All returns should be accompanied by a completed Return/Exchange form (this will be included with your order).

If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.

After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.

Original shipping and handling fees are not refundable, unless the return is due to our error in your order.

If order was returned due to a mistake by BAA, or if an item is deemed faulty, we will gladly reimburse the return shipping fees up to:

  • Orders shipped within Australia: a maximum of AUD$10.00
  • Orders shipped outside Australia: a maximum of AUD$30.00

See our Returns page for full details.


Can I pay for an order by Cheque or Direct Deposit?

Our website can only accept payment by debit or credit cards. If you wish to pay by cheque or direct deposit you will need to place your order by telephone on 1300 308 161.
Please note that orders paid for by either of these methods will not be shipped until payment has cleared in our account.


Can I pay by card or from my PayPal account?

Yes, you can pay by:

  • Credit/Debit Card
  • PayPal
  • Electronic Funds Transfer (Orders will not be shipped until payment has cleared in our account.)

We Accept MasterCard, Visa, Eftpos and Now accepting PayPal

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Boat Accessories Australia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Boat Accessories Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 70 144 721 586. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Boat Accessories Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on or sell any of your personal details. We only use this information to identify and process your orders, provide you with our email newsletter (if subscribed) and to personalise your shopping experience with us.

This Privacy Policy sets out:

  • matters of which you should be aware regarding information we may collect about you
  • our policies on the management of personal information, and
  • generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are product orders, competitions and when you opt-in to receiving email newsletters from us.

Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Boat Accessories Australia takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.


How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a debit/credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.


Newsletter

We offer a regular email newsletter which contains new and on-sale products as well as the latest boating news & advice. You may cancel your email subscription by following the simple instructions at the bottom of each newsletter.


Cookies

Boat Accessories Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Some cookies sent to your computer from Boat Accessories Australia only last while you’re browsing our website, but several are persistent (they remain in your web browser unless you clear them). Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Your IP address

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do keep a record of the IP addresses from which customers access our site in some cases, such as where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. Another example of where we record your IP address would be when proceeding to a checkout to finalise an order. After placing the order, your IP address will be stored along with a transaction number that allows us to track your order.


More information

More information about Australian privacy laws and the National Privacy Principles is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au