Got a question? You're in the right place. If you can't find what you're looking for, our team is always happy to help.
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Simply browse our website, add the items you want to your cart and head to checkout. You can also place an order over the phone by calling us during business hours. We accept all major payment methods and your order will be confirmed via email once it is placed.
We accept the following payment methods:
Please note that orders paid by direct deposit or EFT will not be shipped until payment has cleared in our account. Please email us a copy of your remittance so we can process your order promptly.
If you need to make a change or cancel your order, please contact us as soon as possible. However if your order has already been dispatched, we will not be able to make changes and you will need to wait for the item to arrive and return it to us for a refund.
Shipping costs are calculated at checkout based on your location and the items in your cart. Simply add your items to the cart, click "View Cart" or "Checkout" and enter your postcode and suburb to see your shipping options and costs.
Orders of $250 or more on eligible products qualify for free standard shipping. If your order qualifies, the discount will be automatically applied at checkout.
Please note free shipping excludes:
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Items shipped directly from our suppliersIf your order exceeds $250 but free shipping has not been applied, it is likely one or more items in your cart fall into one of the above categories. Product pages will show icons indicating any applicable exclusions.
Yes, in most cases. If your order contains heavy or bulky items we may need to arrange an alternative delivery address and will contact you to sort this out.
Our team generally dispatches orders within 24 hours on business days (Monday to Friday). Once your order leaves our warehouse, estimated delivery times are as follows:
| Destination | Standard | Express |
|---|---|---|
| Perth CBD and Metro | Up to 2 business days | Next business day |
| WA postcodes 6215-6699 | 5-9 business days | Next business day |
| Remainder of WA regional | 5-9 business days | 1-4 business days |
| Adelaide, Brisbane, Canberra, Melbourne, Sydney CBD | 5-7 business days | Next business day |
| Remainder of Adelaide, Brisbane, Melbourne and Sydney | 5-9 business days | 1-4 business days |
| Tasmania 7000-7003, 7250 | 5-9 business days | Next business day |
| All other Australian states and territories | 5-10 business days | 1-4 business days |
| New Zealand | 7-12 business days | Not available |
| International | 7-15 business days | Not available |
See our Delivery page for full details.
Yes. Once your order has been dispatched you will receive a shipping confirmation with your tracking details via email or text message. Keep an eye on your email and phone for updates from our carrier.
Our checkout is set up for Australian deliveries only, however some smaller items are available to ship to New Zealand and can be purchased directly through our website. For all other international destinations, please contact our team directly to discuss your options. Please note that items shipped outside of Australia cannot be returned.
It means we do not currently have that product available in our warehouse. Depending on the product, it may be arriving soon, or we may be able to order it in for you.
Yes! Simply click the Notify Me button on the product page, pop in your name and email address and we will automatically send you an email as soon as it is back in stock. No commitment required.
If you have a question about availability or are looking for an alternative, give our team a call or send us a text on 0440 130 027.
A pre-order (or backorder) lets you reserve an out of stock product so we can order it in for you. It is a great option if you have a trip coming up, a project underway, or you simply don't want to miss out.
To place a pre-order:
You do not need to pay anything upfront. Our team will be in touch by phone or email to confirm the next steps.
Either way, we will always contact you before any payment is required.
Arrival dates displayed on product pages are estimates provided in good faith based on supplier information, and are the date we expect the stock to arrive to us in the warehouse. ETA dates are subject to change due to shipping, customs or supplier availability, and we will always notify you as soon as possible if a date changes. Please note if your order has already been paid for, changes or cancellations may not be possible.
Yes, as long as payment has not yet been processed, we can simply cancel your pre-order at no charge.
Yes, just contact us as soon as possible and we will update your order before it is confirmed.
We will contact you straight away to let you know. Please note that if your order has already been paid for, changes or a cancellation may not be possible. Our team will advise you of your options when we get in touch.
Most items can be returned within 30 days of the order shipment date, provided they are in original unused condition with all packaging, warranties and accessories included.
A completed Return/Exchange form and a copy of your invoice must also be included with your return.
Please note:
See our Returns page for full details.
We are sorry to hear that! Please contact us as soon as possible with your order number and a photo of the item and we will get it sorted for you as quickly as we can.
We are an online-only retailer based in Western Australia. We do not have a physical store, but our team is available to help you by phone, text, email or online chat.
Unfortunately we are not able to offer customer pick-up. All orders are dispatched from our warehouse and delivered via courier.
Our customer service team is available Monday to Friday, 7:00am to 3:00pm Western Standard Time, excluding WA public holidays.
See our Contact Us page for details.
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