Boat Accessories Australia online store delivers within Australia only. International orders can be arranged by special request, please contact us for more information.
Oversized products, dangerous goods, some various other items that require special packaging cannot be shipped to PO Boxes. You will not see a shipping option if your cart contains these items and you have entered a PO box in the shipping address field. Either change your shipping address to a physical address or contact us to provide a quote for shipping your items to a PO box.
All items ordered that are in stock at the time of purchase will be dispatched within two business days from the time the order is received.
Yes. Once your order is placed you can log into My Account on our website to see your order status in View My Orders.
We will notify you once your order is dispatched with an email containing a tracking reference number along with a link to Australia Post’s ‘Track & Trace’ webpage or StarTrack's 'Track & Trace' webpage. Enter the reference number to see exactly where your package is at the present time.
International orders will also be sent a dispatch notification email containing tracking reference number along with the company used for shipping.
To view shipping rates and delivery times, add the items you want to purchase into your cart. Then click on "View Cart" or "Checkout", enter your postcode/select your suburb, and our shipping calculator will work this out for you (within Australia only).
Delivery costs are calculated at point of checkout using:
Note: If freight surcharges are not calculated & charged during checkout, we will contact you prior to despatch to discuss them.
Note: Freight charges are subject to change, we will contact you prior to despatch if we need to discuss them.
For shipping orders internationally, we will provide you with shipping quote/s with delivery times before despatch.
Shipping insurance covers any order lost or damaged during transit (if selected during checkout). The cost of insurance is based on a small percentage of your order value. Shipping insurance will not cover orders that have given authority to leave, been delivered, but have gone missing.
Shipping insurance is not available for international orders.
If an item/s in your order is lost or damaged during transit, we will not replace that item/s free of charge. Once your order has left our warehouse it is out of our control, and whilst we do our best to recover items, this is not always possible. Rather than increasing our prices for everyone in order to insure all orders, to keep prices down we have chosen to offer shipping insurance as a discretionary option that you can choose to purchase or not.
Please note that shipping insurance does not cover orders which have been delivered (and given authority to leave as per instructions) but have gone missing.
Spending $200.00 or more with us, on certain products, qualifies for Free Standard Shipping. If your order is eligible, a free standard shipping discount code will automatically be applied at checkout.
Free Standard Shipping is only valid for orders shipped within Australia, except those being delivered to the Northern Territory.
This offer EXCLUDES dangerous goods, over-sized items & items requiring special packaging as they incur a freight surcharge from our carriers. Icons showing whether an item falls into one or more of these categories are visible on the product detail page of affected products.
If your order exceeds $200 but the 'Free Shipping' discount is not displayed at checkout, it is very likely this is because one or more of the items in your cart is an oversize item, dangerous good or requires special packaging. You can see a complete list of products in your cart and if they have any special icons within the "View Cart" option.
If your order includes multiple items that are both excluded and included in this promotion, a discount may still be applied to your order. This will be calculated by our online freight calculator and displayed as a discount at checkout.
Express delivery is available for orders of in-stock items and will be delivered between one-to-four business days, depending on location.
We use Startrack Overnight Premium for our Express service only if your confirmed order of in-stock items is placed before 12.00 noon AEDT, business days Monday to Friday and your delivery address is in a city metro area (see postcodes below). These orders will be delivered by 5pm the next business day (local time at delivery address).
*NOTE: During December & January (peak season) we unfortuantely cannot guarentee you will receive your delivery the next day and delays may occur due to the increased amount of deliveries our carriers receive over this busy period.
Orders being sent to the postcode ranges below are eligible for Startrack Overnight Premium:
Heavy/oversize or hazardous items do not qualify for Express Delivery.
Items that include liquid do not qualify for Express Delivery.
Express Delivery is only available for orders where the total weight is 20kg or less.
Express Delivery is not available with the Free Shipping offer.
Express Delivery is not available for shipment to PO Boxes.
*Business days are Monday to Friday, excluding public holidays.
Our team here at BAA will get your order out the door within 24-48hrs (Mon-Fri - excluding WA public holidays) but from then, it’s in the hands of our carriers.
*Please note: During December & January (peak season) delays may occur, due to the increased amount of deliveries our carriers receive over this busy period.
Average delivery times for orders are as below:
| Destination | Standard delivery | Express delivery |
|---|---|---|
| Perth CBD and metro | Up to 2 business days | Next business day |
| WA postcodes 6215-6699 | 5-9 business days | Next business day |
| Remainder of WA regional | 5-9 business days | 1-4 business days |
| Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD | 5-7 business days | Next business day |
| Remainder of Adelaide, Brisbane, Melbourne & Sydney | 5-9 business days | 1-4 business days |
| Tasmania 7000-7003, 7250 | 5-9 business days | Next business day |
| All other Australian states & territories | 5-10 business days, dependent on location | 1-4 business days |
| Countries outside Australia | Dependent on location | Dependent on location |
Our carriers send millions of other packages all over the country, and although nearly 99% of orders shipped by these guys arrive within these expected delivery times, we cannot control unexpected delays. The ‘Track your order here’ link/s within your Dispatch Notification email (once your order has left the warehouse) will provide you with up to date info on where your order is at, however if your item has been delayed in transit or you need more information, please call the carrier directly.
Carrier contact phone numbers:
• Australia Post: 13 76 78
• StarTrack: 13 23 45
International orders: contact carrier company within your own country.
If you have lost this email or the link within your Dispatch Notification email does not work, please email or call us.
If you're not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your order. It is at the drivers own discretion whether they decide that the location is not "safe to leave", this can include unit blocks, closed businesses or houses that are on a main road.
It is important to note that all our shipping methods assume you give us authority to leave your parcel in a safe place if you are not home. If it is not safe to leave parcels at your address, please change your shipping address to one where it is (such as a workplace).
If you require a signature on delivery regardless, please state this in the 'Delivery Instructions' field when placing your order and we will contact you as this will incur a small additional fee.
We recommend you use the parcel tracking link in your Order Despatch Confirmation email (all our carriers provide one except for Quicklees in the Perth Metro area) to see the most up-to-date information about where your parcel is. Alternatively you can call us and we will track it for you.
We recommend using your workplace address as your shipping destination. There are a number of benefits:
Please check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace address.
As an online-only business unfortunately we are not able to provide a pick-up service.
Although errors are rare they can occasionally happen. If the error is due to our fault we will correct it as quickly as possible without additional cost. Call our office or E-mail us with as much information about your order and the issue, and we will sort things out for you right away.
1. Order Confirmation Email
You will receive a confirmation email within minutes of placing an order. If you paid by PayPal or debit/credit card, the confirmation email will confirm your order. Otherwise, it will notify you that the payment failed and will give you instructions on how to re-submit your payment.
2. Items/Order Shipped Email
You will receive an email to notify you when your order has been shipped. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.
Heavy or oversize items will incur additional delivery costs and may take longer to be delivered. This is because they require special handling by our carriers, who charge us extra for this service. Any delivery surcharges for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval. If you have any questions regarding heavy or over-size products please call us on 1300 308 161 or email us.
Dangerous goods cannot be transported by air, and some require special handling by carriers due to their hazardous nature. As such they may incur a delivery surcharge. The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
If you have any questions regarding dangerous goods please call us on 1300 308 161 or email us.
Some items require special packaging to ensure they can be transported safely and arrive intact. When packaged, these items sometimes form odd shapes, requiring special handling by our carriers. As such they may incur a delivery surcharge. The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
Our shipping carriers are unable to send liquids by Express Delivery (via air), so any orders that contain liquid/s must be shipped by Standard Delivery (via road). A 'liquid' icon showing whether an item falls into this category is visible on the product detail page of affected products.
The ‘Delivery instructions’ box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "3rd house from top of driveway", "Office hours 8-4.30"). We cannot carry out specific requests such as "Deliver between 9-10am" or "Leave parcel in back shed.” Boat Accessories Australia cannot be held responsible if your instructions are not followed, nor will promotion codes entered in this field be applied to your order.
Parcels may be returned to us for the following reasons:
We will be in touch with you via email or phone if this occurs. Please be aware resending these parcels will incur a charge towards the additional postage costs, based on standard freight fees.
Please remember to include the business name if the goods are being delivered to a business address.
Boat Accessories Australia does not take responsibility for parcels that are incorrectly or insufficiently addressed.
We will hold returned parcels for a small period of time and will contact you to discuss re-delivery. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order, however please be aware it will not appear in your My Account area on our website and as such you will need to call us to place another order.
We use carrier ‘track & trace’ systems to track orders at every stage of the delivery process, but sometimes a parcel may go missing.
We offer shipping insurance as a discretionary option that you choose at checkout whether you wish to purchase or not. Shipping insurance will help cover any items that are lost or damaged in transit.
If you have NOT taken out shipping insurance and an item/s in your order is lost during transit, we will not replace that item/s free of charge. Once your order has left our warehouse it is out of our control, and whilst we do our best to recover items, this is not always possible. In this scenario, we can help launch an investigation with the carrier or you can contact them directly. Investigations with the carrier may take up to seven business days to be resolved.
Generally, parcels can be signed for by any adult at the delivery address. Please check with reception or your mailroom if the order has been sent to a business address.
Please note: Shipping insurance does not cover orders which have been delivered (and given authority to leave as per instructions) but have gone missing.
All custom import duties and taxes (if applicable) are not covered by Boat Accessories Australia.
Once your order has been paid, packed and left the warehouse, you will receive tracking information to keep an eye on the delivery. We will be unable to assist with the delivery once the item/s have left Australia, and you will need to get in touch with the carrier in your country, if you have any questions.
If an item/s in your order is lost or damaged during transit, we will not replace that item/s free of charge and will not provide any refund/s or credit/s.
Please read our returns policy here: Returns
You can call us on 1300 308 161 or email us.
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