Boat Accessories Australia delivers within Australia only. International orders can be arranged by special request, please contact us for more information.
All items ordered that are in stock at the time of purchase will be dispatched within two business days from the time the order is received.
We will notify you once your order is despatched with an email containing a tracking reference number along with a link to Australia Post’s ‘Track & Trace’ webpage or StarTrack's 'Track & Trace' webpage. Enter the reference number to see exactly where your package is at the present time.
Delivery costs are calculated at point of checkout using:
Shipping insurance covers any order lost or damaged during transit (if selected during checkout). The cost of insurance is based on a small percentage of your order value. Shipping insurance will not cover orders that have been delivered and given authority to leave, but have gone missing.
Spending $200.00 or more with us qualifies for Free Standard Shipping. If your order is eligible, free standard shipping will automatically be applied at checkout.
Free Standard Shipping is only valid with online and phone orders within Australia except those being delivered to the Northern Territory.
This offer EXCLUDES dangerous goods, over-sized items & items requiring special packaging as they incur a freight surcharge from our carriers. Icons showing whether an item falls into one or more of these categories are visible on the product detail page of affected products.
If your order exceeds $200 but the 'Free Shipping' discount is not displayed at checkout, it is very likely this is because one or more of the items in your cart is an oversize item, dangerous good or requires special packaging.
Express delivery is available for orders of in-stock items and will be delivered between one-to-four business days, depending on location.
We use Startrack Overnight Premium for our Express service only if your confirmed order of in-stock items is placed before 12.00 noon AEDT, business days Monday to Friday and your delivery address is in a city metro area (see postcodes below). These orders will be delivered by 5pm the next business day (local time at delivery address).
Orders being sent to the postcode ranges below are eligible for Startrack Overnight Premium:
Heavy/oversize or hazardous items do not qualify for Express Delivery.
Items that include liquid do not qualify for Express Delivery.
Express Delivery is only available for orders where the total weight is 20kg or less.
Express Delivery is not available with the Free Shipping offer.
Express Delivery is not available for shipment to PO Boxes.
*Business days are Monday to Friday, excluding public holidays.
Average delivery times for orders shipped via Australia Post are as below:
|Destination||Standard delivery||Express delivery|
|Perth CBD and metro||Up to 2 business days||Next business day|
|WA postcodes 6215-6699||5-9 business days||Next business day|
|Remainder of WA regional||5-9 business days||1-4 business days|
|Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD||5-7 business days||Next business day|
|Remainder of Adelaide, Brisbane, Melbourne & Sydney||5-9 business days||1-4 business days|
|Tasmania 7000-7003, 7250||5-9 business days||Next business day|
|All other Australian states & territories||5-10 business days, dependent on location||1-4 business days|
|Countries outside Australia||7-15 business days, dependent on location||
Over 90% of orders shipped by Australia Post arrive within these transit times. If you have received an Order Shipped email from us but your order has still not arrived after the specified delivery time, please click on the Track & Trace link from the Order Shipped email to see where it is.
If you have lost this email or the link does not work please email or call us.
Items delivered via courier services have very similar transit times though bulky items may take longer to be delivered.
If you're not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your order. It is at the drivers own discretion whether they decide that the location is not "safe to leave", this can include unit blocks, closed businesses or houses that are on a main road.
It is important to note that all our shipping methods assume you give us authority to leave your parcel in a safe place if you are not home. If it is not safe to leave parcels at your address, please change your shipping address to one where it is (such as a workplace).
If you require a signature on delivery regardless, please state this in the 'Delivery Instructions' field when placing your order and we will contact you as this will incur a small additional fee.
We recommend you use the parcel tracking link in your Order Despatch Confirmation email (all our carriers provide one except for Quicklees in the Perth Metro area) to see the most up-to-date information about where your parcel is. Alternatively you can call us and we will track it for you.
We recommend using your workplace address as your shipping destination. There are a number of benefits:
Please check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace address.
As an online-only business unfortunately we are not able to provide a pick-up service.
Although errors are rare they can occasionally happen. If the error is due to our fault we will correct it as quickly as possible without additional cost. Call our office or E-mail us with as much information about your order and the issue, and we will sort things out for you right away.
1. Order Confirmation Email
You will receive a confirmation email within minutes of placing an order. If you paid by PayPal or debit/credit card, the confirmation email will confirm your order. Otherwise, it will notify you that the payment failed and will give you instructions on how to re-submit your payment.
2. Items/Order Shipped Email
You will receive an email to notify you when your order has been shipped. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.
Heavy or oversize items will incur additional delivery costs and may take longer to be delivered. This is because they require special handling by our carriers, who charge us extra for this service. Any delivery surcharges for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval. If you have any questions regarding heavy or over-size products please call us on 1300 308 161 or email us and we can personalise a delivery quote.
Dangerous goods cannot be transported by air, and some require special handling by carriers due to their hazardous nature. As such they may incur a delivery surcharge. The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
If you have any questions regarding dangerous goods please call us on 1300 308 161 or email us.
Some items require special packaging to ensure they can be transported safely and arrive intact. When packaged, these items sometimes form odd shapes, requiring special handling by our carriers. As such they may incur a delivery surcharge. The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
Our shipping carriers are unable to send liquids by Express Delivery (via air), so any orders that contain liquid/s must be shipped by Standard Delivery (via road). A 'liquid' icon showing whether an item falls into this category is visible on the product detail page of affected products.
The ‘Delivery instructions’ box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "3rd house from top of driveway", "Office hours 8-4.30"). We cannot carry out specific requests such as "Deliver between 9-10am" or "Leave parcel in back shed.” Boat Accessories Australia cannot be held responsible if your instructions are not followed, nor will promotion codes entered in this field be applied to your order.
Australia Post may return parcels to us for the following reasons:
We will be in touch with you via email or phone if this occurs. Please be aware resending these parcels will incur a charge towards the additional postage costs, based on standard Australia Post freight fees.
Where the address is confirmed as 100% correct we will re-send the parcel at our expense. Please remember to include the business name if the goods are being delivered to a business address.
Boat Accessories Australia does not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf.
We will hold returned parcels for a period of four weeks and will attempt contact a minimum of three times. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order, however please be aware it will not appear in your My Account area on our website and as such you will need to call us to place another order.
We use carrier ‘track & trace’ systems to track your orders at every stage of the delivery process, but sometimes a parcel may go missing. In this scenario, we will launch an investigation with the carrier, which may take up to seven business days to be resolved.
Unfortunately this can cause delays as we cannot re-send items or provide a replacement or refund until the investigation is resolved. In the event the goods cannot be located, we will re-send them where possible. Alternatively, a refund may be available upon request.
Generally, parcels can be signed for by any adult at the delivery address. Please check with reception or your mailroom if the order has been sent to a business address.
You can call us on 1300 308 161 or email us.