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Boat Accessories Australia Boat Accessories Australia

1300 308 161

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          Clearance
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        • Deck Hatch Spare Parts
        • Gunwale Boat Trim
        • Hardware & Chandlery
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        • Tackle Box Hatches
        • Latest Products
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      • Ropes
        • View All Ropes
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        • Latest Products
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        • View All Sailing Hardware
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        • Sailing Ropes
        • Sailing Tools
        • Shackles & Thimbles
        • Wind Indicators
        • Latest Products
          Clearance
  • Motor & Steering
      • Boat Motor Parts
        • View All Boat Motor Parts
        • Boat Fuel Filters
        • Boat Fuel Tanks
        • Boat Impellers
        • Exhaust Hose Outlets
        • Jerry Cans
        • Marine Spark Plugs
        • Outboard Brackets
        • Outboard Motor Covers
        • Senders & Gauges
        • Outboard Accessories
        • Latest Products
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      • Bow & Stern Thrusters
        • View All Bow & Stern Thrusters
        • Bow Thruster Propellers
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      • Steering Controls
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        • View All Accessories & Parts
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      • Boat Horns
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        • View All Boat Lighting
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      • Boat Radios and Stereos
        • View All Boat Radios and Stereos
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      • Boat Remotes
        • View All Boat Remotes
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      • Connectors, Lugs & Terminals
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        • Fibreglass Boat Polish
        • Marine Teak Oil
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Delivery

  • Where does Boat Accessories Australia deliver?
  • When will my order be shipped?
  • Can I track the progress of my order?
  • How are delivery costs calculated?
  • What does shipping insurance cover?
  • What happens if I don’t purchase shipping insurance?
  • How can I receive FREE Shipping?
  • What orders is Express Delivery available for?
  • How long will my order take to be delivered?
  • What happens if I'm not around to take delivery?
  • Shipping to your workplace
  • Is pick up available?
  • I’ve received a different item to what I ordered, what do I do?
  • Types of email confirmations
  • Heavy or oversize items
  • Dangerous goods
  • Special packaging
  • Liquids
  • What is the ‘Special Instructions’ box in checkout for?
  • Return to sender
  • Lost parcels
  • International Deliveries
  • What if I want to speak to someone about the delivery of my order?

Where does Boat Accessories Australia deliver?

Boat Accessories Australia online store delivers within Australia only. International orders can be arranged by special request, please contact us for more information.

Oversized products, dangerous goods, some various other items that require special packaging cannot be shipped to PO Boxes. You will not see a shipping option if your cart contains these items and you have entered a PO box in the shipping address field. Either change your shipping address to a physical address or contact us to provide a quote for shipping your items to a PO box. 


When will my order be shipped?

All items ordered that are in stock at the time of purchase will be dispatched within two business days from the time the order is received.


Can I track the progress of my order?

Yes.  Once your order is placed you can log into My Account on our website to see your order status in View My Orders.

We will notify you once your order is dispatched with an email containing a tracking reference number along with a link to Australia Post’s ‘Track & Trace’ webpage or StarTrack's 'Track & Trace' webpage.  Enter the reference number to see exactly where your package is at the present time.

International orders will also be sent a dispatch notification email containing tracking reference number along with the company used for shipping.


How are delivery costs calculated?

To view shipping rates and delivery times, add the items you want to purchase into your cart. Then click on "View Cart" or "Checkout", enter your postcode/select your suburb, and our shipping calculator will work this out for you (within Australia only). 

Delivery costs are calculated at point of checkout using:

  • Total order weight
  • Chosen shipping option (Standard or Express)
  • Order destination
  • Orders which contain the following items may incur a freight surcharge, due to the fact that our carriers charge us extra to ship them.  These freight surcharges should be calculated & charged during checkout:
    • Dangerous goods
    • Over-size items
    • Items which require special packaging to be transported safely

Note: If freight surcharges are not calculated & charged during checkout, we will contact you prior to despatch to discuss them.

Note: Freight charges are subject to change, we will contact you prior to despatch if we need to discuss them.

For shipping orders internationally, we will provide you with shipping quote/s with delivery times before despatch.


What does shipping insurance cover?

Shipping insurance covers any order lost or damaged during transit (if selected during checkout). The cost of insurance is based on a small percentage of your order value. Shipping insurance will not cover orders that have given authority to leave, been delivered, but have gone missing.

Shipping insurance is not available for international orders.


What happens if I don’t purchase shipping insurance?

If an item/s in your order is lost or damaged during transit, we will not replace that item/s free of charge. Once your order has left our warehouse it is out of our control, and whilst we do our best to recover items, this is not always possible. Rather than increasing our prices for everyone in order to insure all orders, to keep prices down we have chosen to offer shipping insurance as a discretionary option that you can choose to purchase or not.

Please note that shipping insurance does not cover orders which have been delivered (and given authority to leave as per instructions) but have gone missing.


How can I receive FREE Shipping?

Spending $200.00 or more with us, on certain products, qualifies for Free Standard Shipping.  If your order is eligible, a free standard shipping discount code will automatically be applied at checkout. 

Free Standard Shipping is only valid for orders shipped within Australia, except those being delivered to the Northern Territory.

This offer EXCLUDES dangerous goods, over-sized items & items requiring special packaging as they incur a freight surcharge from our carriers.  Icons showing whether an item falls into one or more of these categories are visible on the product detail page of affected products.

If your order exceeds $200 but the 'Free Shipping' discount is not displayed at checkout, it is very likely this is because one or more of the items in your cart is an oversize item, dangerous good or requires special packaging. You can see a complete list of products in your cart and if they have any special icons within the "View Cart" option.

If your order includes multiple items that are both excluded and included in this promotion, a discount may still be applied to your order. This will be calculated by our online freight calculator and displayed as a discount at checkout.


What orders is Express Delivery available for?

Express delivery is available for orders of in-stock items and will be delivered between one-to-four business days, depending on location.

We use Startrack Overnight Premium for our Express service only if your confirmed order of in-stock items is placed before 12.00 noon AEDT, business days Monday to Friday and your delivery address is in a city metro area (see postcodes below). These orders will be delivered by 5pm the next business day (local time at delivery address).

Orders being sent to the postcode ranges below are eligible for Startrack Overnight Premium:

  • Melbourne CBD (3000-3010, 8000-8399)
  • Sydney CBD (1000-1299, 2000-2009)
  • Brisbane CBD (4000-4004)
  • Adelaide CBD (5000-5005)
  • Canberra CBD (2600-2601)
  • Tasmania CBD (7000-7150, 7152-7999)
  • Perth CBD (6000-6005, 6800-6899)

Heavy/oversize or hazardous items do not qualify for Express Delivery.

Items that include liquid do not qualify for Express Delivery.

Express Delivery is only available for orders where the total weight is 20kg or less.

Express Delivery is not available with the Free Shipping offer.

Express Delivery is not available for shipment to PO Boxes.

*Business days are Monday to Friday, excluding public holidays.


How long will my order take to be delivered?

Our team here at BAA will get your order out the door within 24-48hrs (Mon-Fri - excluding WA public holidays) but from then, it’s in the hands of our carriers.

Average delivery times for orders are as below:

Destination Standard delivery Express delivery
Perth CBD and metro Up to 2 business days Next business day
WA postcodes 6215-6699 5-9 business days Next business day
Remainder of WA regional 5-9 business days 1-4 business days
Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD 5-7 business days Next business day
Remainder of Adelaide, Brisbane, Melbourne & Sydney 5-9 business days 1-4 business days
Tasmania 7000-7003, 7250 5-9 business days Next business day
All other Australian states & territories 5-10 business days, dependent on location 1-4 business days
Countries outside Australia Dependent on location Dependent on location

Our carriers send millions of other packages all over the country, and although nearly 99% of orders shipped by these guys arrive within these expected delivery times, we cannot control unexpected delays. The ‘Track your order here’ link/s within your Dispatch Notification email (once your order has left the warehouse) will provide you with up to date info on where your order is at, however if your item has been delayed in transit or you need more information, please call the carrier directly.

Carrier contact phone numbers:

• Australia Post: 13 76 78
• StarTrack: 13 23 45

International orders: contact carrier company within your own country.

If you have lost this email or the link within your Dispatch Notification email does not work, please email or call us.


What happens if I'm not around to take delivery?

If you're not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your order.  It is at the drivers own discretion whether they decide that the location is not "safe to leave", this can include unit blocks, closed businesses or houses that are on a main road.

It is important to note that all our shipping methods assume you give us authority to leave your parcel in a safe place if you are not home.  If it is not safe to leave parcels at your address, please change your shipping address to one where it is (such as a workplace).

If you require a signature on delivery regardless, please state this in the 'Delivery Instructions' field when placing your order and we will contact you as this will incur a small additional fee.

We recommend you use the parcel tracking link in your Order Despatch Confirmation email (all our carriers provide one except for Quicklees in the Perth Metro area) to see the most up-to-date information about where your parcel is.  Alternatively you can call us and we will track it for you.


Shipping to your workplace

We recommend using your workplace address as your shipping destination. There are a number of benefits:

  • Convenience: You won't need to be at home to accept a delivery, nor will you need to pick up your package from a carrier's office or pay a re-delivery fee
  • Privacy: Helps keep gifts a secret
  • Security: Packages won't be left unattended and at risk of theft
  • Safety: Packages won't be left outdoors where they can be damaged by bad weather or pets
  • Save time: Receive packages as soon as possible
  • Positive environmental impact: Carriers likely deliver to your office every day - this saves them from driving to your home as well

Please check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace address.


Is pick up available?

As an online-only business unfortunately we are not able to provide a pick-up service.


I’ve received a different item to what I ordered, what do I do?

Although errors are rare they can occasionally happen.  If the error is due to our fault we will correct it as quickly as possible without additional cost. Call our office or E-mail us with as much information about your order and the issue, and we will sort things out for you right away.


Types of email confirmations

1. Order Confirmation Email

You will receive a confirmation email within minutes of placing an order. If you paid by PayPal or debit/credit card, the confirmation email will confirm your order. Otherwise, it will notify you that the payment failed and will give you instructions on how to re-submit your payment.

2. Items/Order Shipped Email

You will receive an email to notify you when your order has been shipped. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.


Heavy or oversize items

Heavy or oversize items will incur additional delivery costs and may take longer to be delivered.  This is because they require special handling by our carriers, who charge us extra for this service.  Any delivery surcharges for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval. If you have any questions regarding heavy or over-size products please call us on 1300 308 161 or email us.


Dangerous Goods

Dangerous goods cannot be transported by air, and some require special handling by carriers due to their hazardous nature.  As such they may incur a delivery surcharge.  The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.
If you have any questions regarding dangerous goods please call us on 1300 308 161 or email us.


Special Packaging

Some items require special packaging to ensure they can be transported safely and arrive intact.  When packaged, these items sometimes form odd shapes, requiring special handling by our carriers. As such they may incur a delivery surcharge.  The delivery surcharge for these products should be calculated & charged in checkout, but if not you will be contacted prior to despatch with any extra charges for your approval.


Liquids

Our shipping carriers are unable to send liquids by Express Delivery (via air), so any orders that contain liquid/s must be shipped by Standard Delivery (via road).  A 'liquid' icon showing whether an item falls into this category is visible on the product detail page of affected products.


What is the ‘Delivery Instructions’ box in checkout for?

The ‘Delivery instructions’ box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "3rd house from top of driveway", "Office hours 8-4.30"). We cannot carry out specific requests such as "Deliver between 9-10am" or "Leave parcel in back shed.”  Boat Accessories Australia cannot be held responsible if your instructions are not followed, nor will promotion codes entered in this field be applied to your order.


Return to Sender

Parcels may be returned to us for the following reasons:

  • Insufficient Address
  • Given Address Unknown
  • Refused, or
  • Unclaimed

We will be in touch with you via email or phone if this occurs. Please be aware resending these parcels will incur a charge towards the additional postage costs, based on standard freight fees.

Please remember to include the business name if the goods are being delivered to a business address.

Boat Accessories Australia does not take responsibility for parcels that are incorrectly or insufficiently addressed.

We will hold returned parcels for a small period of time and will contact you to discuss re-delivery. Where we are unable to make contact with you, the order will be cancelled and a credit placed on your account for the amount of the goods only (freight & handling cost will NOT be credited). This credit can be used towards another order, however please be aware it will not appear in your My Account area on our website and as such you will need to call us to place another order.


Lost Parcels

We use carrier ‘track & trace’ systems to track orders at every stage of the delivery process, but sometimes a parcel may go missing. 

We offer shipping insurance as a discretionary option that you choose at checkout whether you wish to purchase or not. Shipping insurance will help cover any items that are lost or damaged in transit.

If you have NOT taken out shipping insurance and an item/s in your order is lost during transit, we will not replace that item/s free of charge. Once your order has left our warehouse it is out of our control, and whilst we do our best to recover items, this is not always possible.  In this scenario, we can help launch an investigation with the carrier or you can contact them directly. Investigations with the carrier may take up to seven business days to be resolved.

Generally, parcels can be signed for by any adult at the delivery address. Please check with reception or your mailroom if the order has been sent to a business address.

Please note: Shipping insurance does not cover orders which have been delivered (and given authority to leave as per instructions) but have gone missing.


International Deliveries

All custom import duties and taxes (if applicable) are not covered by Boat Accessories Australia.

Once your order has been paid, packed and left the warehouse, you will receive tracking information to keep an eye on the delivery. We will be unable to assist with the delivery once the item/s have left Australia, and you will need to get in touch with the carrier in your country, if you have any questions.

If an item/s in your order is lost or damaged during transit, we will not replace that item/s free of charge and will not provide any refund/s or credit/s.

Please read our returns policy here: Returns


What if I want to speak to someone about the delivery of my order?

You can call us on 1300 308 161 or email us.


Boat Accessories Australia Boat Accessories Australia

1300 308 161

cs@boataccessoriesaustralia.com.au

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Boat Accessories Australia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Boat Accessories Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 70 144 721 586. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Boat Accessories Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on or sell any of your personal details. We only use this information to identify and process your orders, provide you with our email newsletter (if subscribed) and to personalise your shopping experience with us.

This Privacy Policy sets out:

  • matters of which you should be aware regarding information we may collect about you
  • our policies on the management of personal information, and
  • generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are product orders, competitions and when you opt-in to receiving email newsletters from us.

Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Boat Accessories Australia takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.


How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a debit/credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.


Newsletter

We offer a regular email newsletter which contains new and on-sale products as well as the latest boating news & advice. You may cancel your email subscription by following the simple instructions at the bottom of each newsletter.


Cookies

Boat Accessories Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Some cookies sent to your computer from Boat Accessories Australia only last while you’re browsing our website, but several are persistent (they remain in your web browser unless you clear them). Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Your IP address

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do keep a record of the IP addresses from which customers access our site in some cases, such as where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. Another example of where we record your IP address would be when proceeding to a checkout to finalise an order. After placing the order, your IP address will be stored along with a transaction number that allows us to track your order.


More information

More information about Australian privacy laws and the National Privacy Principles is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au

 
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