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  2. Returns

Returns

  • What is your Returns Policy?
  • Are there any items that cannot be returned?
  • How do I return or exchange an item?
  • How will my order be refunded?
  • What if I want to return a damaged or defective item?
  • What if I want to return a heavy or oversize item?
  • What if I don’t have the Shipment Note or Return/Exchange form from my original order?

What is your Returns Policy?

Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date.  All returns should be accompanied by a copy of the original invoice for the item and a completed Return/Exchange form which you can download here.

If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.

After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.

Original shipping and handling fees are not refundable, unless the return is due to our error.

If the item was returned due to a mistake by BAA, or if an item is deemed faulty, we will gladly reimburse the return shipping fees up to:

  • Orders shipped within Australia: a maximum of AUD$50.00

Are there any items that cannot be returned?

  • Items registered to a vessel or person e.g.EPIRBs
  • Items which have been cut to fit, or are sold in lengths cut by our warehouse e.g. gunwale, some chain & rope products
  • Items which have been damaged due to improper installation or operation

How do I return or exchange an item?

If the return or exchange is due to the item being faulty or BAA's error: Call us on 1300 308 161 or email us at cs@boataccessoriesaustralia.com.au so that we can email or post you a Pre-Paid Postage label.

Place your items, a copy of the original invoice for the items and a completed Return/Exchange Form in a secure package with the Pre-Paid Postage label affixed. Please allow 10 days for us to receive and process your request. A Return/Exchange Form can be download here.

Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s and shipping. If you wish to exchange the item/s, we will gladly do so within 30 days of Order Shipment; however you will be charged any additional difference in item cost as well as shipping for the replacement it

If the return or exchange is due to any other reason: Place your items, a copy of the original invoice for the items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow 10 days for us to receive and process your request. A Return/Exchange Form can be download here.

Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s and shipping if eligible (less any re-stocking or replacement fees). If you wish to exchange the item/s, we will gladly do so within 30 days of Order Shipment; however you will be charged any additional difference in item cost as well as shipping for the replacement items.


How will my order be refunded?

Generally we will always refund you via the same method you used to pay for the order.

Within 30 days of Order Shipment date  
If you paid by: We will refund you by:
Debit card (MasterCard or Visa) Credit to the same debit card
Credit card Credit to the same credit card
PayPal Credit to the same PayPal account
EFT (bank transfer) Credit to the bank account holder with the same Full Name as stated on the invoice

What if I want to return a damaged or defective item?

If an item was delivered to you damaged or defective, please call us on 1300 308 161 to let us know, then follow the 'Item being faulty or BAA's error' returns process described above.  As long as we receive the damaged/defective item back within 30 days of the Order Shipment date, we will replace it with a new item at no additional charge, repair it or refund you the full amount, whichever you prefer.

We will replace defective items and exchange for the same model and style only.

After 30 days from Order Shipment date but within the applicable warranty period, defective items will be repaired or replaced as per the manufacturer’s warranty policy.

Boat Accessories Australia cannot accept the return of items that have been damaged after delivery, e.g. due to improper installation or operation.


What if I want to return a heavy or oversize item?

Some items such as large anchors, fuel tanks, and boat seats must be shipped back to us by contract courier. To return a heavy or oversize item, please email Customer Service or call 1300 308 161, and our staff will help you with the return process. To ensure that your heavy or oversize item return is processed correctly, please follow these packing instructions:

  • Box the item securely.
  • Include the packing slip, all original packaging and all accessories.
  • Tape the box closed.
  • Follow the return instructions given to you by our Customer Service team.

What if I don’t have the Shipment Note or Return/Exchange form from my original order?

Please call us on 1300 308 161 or email us and we will try to verify the order another way. 

Your Return/Exchange Form can be download here, please print and complete by hand.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Boat Accessories Australia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Boat Accessories Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 70 144 721 586. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Boat Accessories Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on or sell any of your personal details. We only use this information to identify and process your orders, provide you with our email newsletter (if subscribed) and to personalise your shopping experience with us.

This Privacy Policy sets out:

  • matters of which you should be aware regarding information we may collect about you
  • our policies on the management of personal information, and
  • generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are product orders, competitions and when you opt-in to receiving email newsletters from us.

Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Boat Accessories Australia takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.


How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you. For example, for a debit/credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.


Newsletter

We offer a regular email newsletter which contains new and on-sale products as well as the latest boating news & advice. You may cancel your email subscription by following the simple instructions at the bottom of each newsletter.


Cookies

Boat Accessories Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Some cookies sent to your computer from Boat Accessories Australia only last while you’re browsing our website, but several are persistent (they remain in your web browser unless you clear them). Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Your IP address

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do keep a record of the IP addresses from which customers access our site in some cases, such as where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. Another example of where we record your IP address would be when proceeding to a checkout to finalise an order. After placing the order, your IP address will be stored along with a transaction number that allows us to track your order.


More information

More information about Australian privacy laws and the National Privacy Principles is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au